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Access Center & Operational Excellence

Patient access is one of the most complex—and most critical—functions in healthcare. Doret helps health systems transform fragmented call centers and scheduling workflows into cohesive, omni-channel access experiences that connect patients to the right care, faster. 

What We Do

Access Strategy & Experience Design

Redesign how patients find and schedule care—ensuring the right patient is matched to the right provider, at the right time, with the right appointment type. Create guided “find a doctor” and scheduling experiences that mirror modern consumer expectations. 

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Unified Technology & CRM Enablement

Bring call center, CRM, and EHR workflows into a single, connected experience. Enable agents to work from a unified platform with real-time data, screen-pop capabilities, and integrated scheduling—reducing system switching and call times. 

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AI-Powered Access & Optimization

Apply AI to improve routing, assist agents, and automate common interactions. Introduce tools like voicebots, chatbots, and agent assist to increase accuracy, reduce clicks, and optimize staffing and performance over time.

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Call Center & Workflow Optimization

Streamline operations to reduce friction, eliminate “chair swivels,” and improve agent efficiency. Standardize workflows, scheduling rules, and knowledge management so teams can move faster and more accurately. 

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Omni-Channel Access & Automation

Expand beyond the phone to support digital front door, chat, SMS, and self-service scheduling. Design engagement across channels to meet patients where they are while reducing reliance on manual processes.

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Access Intelligence & Continuous Improvement

Build visibility into access performance with analytics across call center activity, scheduling outcomes, and patient demand. Use data to continuously refine workflows, improve access, and demonstrate ROI.

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Outcome

Faster scheduling, reduced call times, improved patient experience, and an access model that scales efficiently with demand—turning access into a true driver of growth.