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Online Scheduling

Creating a seamless and connected customer experience requires weaving together multiple platforms and tools. Doret Consultants are experts in many omni-channel, telephony, call tracking, online scheduling, and chat tools and can integrate these with CRM technologies to provide an excellent customer experience.

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Online Scheduling

Drive self-service scheduling that is integrated and aligned with marketing engagement strategies. Doret consulting implements, optimizes, and builds tracking analytics for online scheduling and directory programs

  • Sparkle

  • Epic MyChart and Provider Scheduler

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Call Tracking Attribution 

Create valid attribution for marketing campaigns tied to call center activities by integrating call tracking technologies with CRM and marketing analytics. Doret Consulting will implement and optimize tracking technologies.

  • CallTrackingMetrics

  • Invoca

  • Genesys

  • CallRail

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AI & 3rd party data

Create seamless customer experience with agentic cloud IVR, telephony, and chat solutions. Doret Consultants can implement, build, and integrate these experiences into marketing and business processes.

  • MedChat

  • Hyro

  • Definitive Healthcare Populii

  • Custom Integrations (ex. SG2/Vizient)